Refund Policy

This Refund Policy explains how refunds and cancellations work for paid StudyFlow plans. StudyFlow is operated by 21st Century Network Technology Service Studio (“we”, “us”).

1. Subscriptions

StudyFlow Basic and Pro are monthly subscriptions. Each plan is billed once a month from the date you subscribe until you cancel.

2. 14-day refunds

You can ask for a full refund of any subscription payment within 14 days of the date it was charged. You don’t need to give a reason.

3. How to request a refund

Email yangyue_93@163.com from the address linked to your subscription. Include the date and amount of the payment you want refunded.

4. Processing time

We process complete refund requests within 10 business days. Refunds go back to the original payment method. Your bank or payment provider may need a few more days before the money appears in your account.

5. Cancelling your plan

You can cancel at any time by emailing us before your next billing date. Your plan stays active until the end of the period you have already paid for, and you won’t be charged again. Cancelling doesn’t refund the current period automatically. If you want a refund, request it within the 14-day window described above.

6. Exceptions

We may decline refund requests that involve fraud, a chargeback that has already been filed, or repeated misuse of this policy.

7. Your statutory rights

If the law where you live gives you additional refund or cancellation rights, those rights apply in addition to this policy.

8. Contact

Questions about refunds or cancellations? Email yangyue_93@163.com.